Shipping policy
Shipping policy
Xuman-YifengLab offers worldwide shipping from China to over 150+ countries and regions.
🌍 Shipping Destinations
We ship to most countries worldwide, including but not limited to:
United States, Canada, United Kingdom, Germany, France, Australia, Japan, South Korea, Singapore, Malaysia, UAE, and more.
⚠️ Shipping may not be available to certain restricted or sanctioned countries. If you are unsure, please contact us at support@xuman-yifenglab.com before placing your order.
⏱ Processing Time (Handling Time)
•Orders are processed within 1–2 business days
•Business days: Monday to Friday (UTC+8, China Standard Time)
•Orders are not processed on weekends or public holidays
🚚 Transit Time (Delivery Time)
Estimated delivery time depends on destination:
•Standard International Shipping: 5–12 business days
•Remote areas or customs delays: 7–20 business days
Please note: Delivery time is calculated in business days and may vary due to customs clearance, holidays, or carrier delays.
📦 Shipping Method & Tracking
•All orders are shipped with tracking numbers as standard
•You will receive tracking information via email once your order is dispatched
•We use reliable international carriers (DHL, FedEx, UPS, or equivalent)
💰 Shipping Fees
•Orders below USD 499: Flat shipping fee of USD 14.9
•Orders USD 499 and above: Free worldwide shipping
All shipping costs will be clearly displayed at checkout before payment.
📊 Large Orders & Bulk Discounts
For orders above USD 3,000, please contact us for potential discounts:
📧 support@xuman-yifenglab.com
🧾 Customs, Duties & Taxes (DDU Terms)
All shipments are dispatched from China.
•Import duties, taxes, and customs fees are NOT included
•These charges are borne by the buyer upon delivery
FrankLab operates under DDU (Delivered Duty Unpaid) terms.
📦 Packaging Standards
•All items are packed in cartons with internal foam protection
•Fragile or large equipment will be crated or specially secured
⚠️ Delivery Disclaimer
FrankLab is not responsible for delays caused by:
•Customs clearance
•Carrier disruptions
•Holidays or strikes
📉 Damage & Claims Policy
Before Acceptance
If the package is visibly damaged:
•Refuse delivery
•Ask the carrier to record the damage
•Take photos and contact us immediately
We will arrange replacement or refund after verification.
After Acceptance
If internal damage is found:
•Contact us within 2 days of delivery
•Provide photos of:
Outer packaging
Inner packaging
Damaged items
Please retain all packaging for carrier inspection.
⚠️ We are not responsible for damages if the package is accepted without inspection.